Help centre and frequently asked questions

Claudia&Julia is an online shop specialising in quality kitchenware, founded in 2012 in Manresa (Barcelona). We select more than 8,000 products from over 150 premium brands, with a clear focus on traditional cooking and uncoated utensils, such as iron and stainless steel frying pans.

Claudia&Julia is a family project that began at the end of 2012 as the online extension of the kitchenware shop the founders’ family ran in Manresa. There we saw that De Buyer iron frying pans sold very well, but were hard to find in other shops and online. That is how a shop with a clear focus on traditional cooking was born.

Today we are a team of 17 people in Manresa. Discover our story.

Our name is a small tribute to a film we love: Julie & Julia. Released in 2009, it tells the intertwined stories of Julie, a young woman who escapes from her job through a cooking blog, and Julia Child, the wonderful cook who popularised French cuisine in the United States.

The film, starring Meryl Streep, reflects many key aspects of our project: the fantastic Julia Child, a love of traditional cooking and the excitement of creating something of our own beyond our day-to-day work.

What’s more, when we created Claudia&Julia we were expecting our third child, and we were sure that if it was a girl, she would be called Julia. The name was also a nod to what this project meant to us: a family business built with love for our children, in the hope of balancing our working life with our family.

The funny part is that our third child was a boy. Then came a fourth… and he was a boy too. So the name brings together Claudia, the shop’s founder, and Julia, our small tribute to Julia Child.

Our offices and warehouses are in Manresa (Barcelona). Unfortunately, we don’t have a physical shop: we are an online shop and we ship throughout Spain and to much of Europe.

We are looking into opening a collection point at our offices in the centre of Manresa for local customers.

We specialise in utensils for traditional cooking: iron frying pans, stainless steel frying pans, ceramic frying pans, cast iron cocottes, knives, baking equipment and small appliances.

We work with more than 150 premium brands, including De Buyer, Le Creuset, Staub, Lodge, WMF, Fissler, KitchenAid, BRA, Cristel, Magimix and Ninja.

From the start we wanted to steer clear of the typical shop full of gadgets and trendy products. We were born at the height of the creative baking craze — cupcakes, fondant… — but we decided to step away from trends and focus on traditional, everyday cooking and on utensils from manufacturers with a long history.

Our experience in the physical shop gives us in-depth knowledge of the market and the brands: we know which manufacturer is the best in each product range, where and how it makes its products and what quality it offers. That’s why, when a trusted manufacturer launches a new product, we know it will live up to what our customers expect.

Our online shop grew out of a physical shop with many years of experience, direct contact with customers and in-depth knowledge of the sector. On top of that, we have a clear focus on traditional cooking and uncoated utensils, a selection of more than 150 premium brands and a team that advises you before and after your purchase.

Since 2012 we have served more than 175,000 customers and shipped more than 300,000 orders, with over 60,000 verified reviews and an average rating of 4.8 out of 5.

Yes. We have been selling online since 2012 and have shipped more than 300,000 orders to over 175,000 customers. We have more than 60,000 verified reviews with an average of 4.8 out of 5, and we offer returns with no time limit on unused products in their original packaging.

Payment is secure and encrypted, and you can choose the payment method you feel most comfortable with: card, Bizum or pay in instalments with SeQura.

All our reviews come from verified buyers. You can read them on each product page and all together on our customer reviews page: more than 60,000, with an average rating of 4.8 out of 5.

Yes. We work directly with the manufacturers or their official distributors in Spain, so all our products are genuine and come with the brand’s official warranty.

Yes. All products have a 3-year legal guarantee and, for many brands, an additional manufacturer’s warranty. If you have any problem, we’ll help you sort it out through our Help centre.

Yes. As well as throughout Spain (including the Balearic Islands, the Canary Islands, Ceuta and Melilla), we ship to Germany, Austria, Belgium, Bulgaria, the Czech Republic, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Romania and Sweden. If you live in another country, get in touch and we’ll see if it’s possible.

You can check costs and delivery times in our Help centre.

Yes. If you subscribe to the Claudia&Julia newsletter, we’ll give you €5 off your first order (on purchases over €100) and the e-book Pasteles y tartas saladas, with 16 recipes. What’s more, every week we send our subscribers new offers and promotions.

Yes. Every month we prepare different offers and organise special weeks for our most important brands, so you can buy at a better price. We also have an Outlet section with discounts all year round. We always announce all our promotions first in our newsletter.

Yes. On our blog we share more than 1,000 recipes and practical guides, such as how to season an iron frying pan, cook with stainless steel or care for each material, so you can get the most out of your utensils.

Yes. We are on Instagram, TikTok, Facebook and YouTube, where more than 200,000 people follow us. If you create cooking content, you can join our ambassador programme.

From the very beginning we have championed iron and stainless steel frying pans: they have no non-stick coating, so there is no layer to wear out with use, which is the most common reason for having to replace a frying pan. To protect orders, wherever possible we reuse the cardboard from our suppliers’ boxes or use recycled paper, and we seal boxes with plastic-free kraft paper tape. In addition, for every order we make a contribution to reforestation projects through Shopify Planet. More about our commitment.