Privacy Policy

 

Through this Privacy Policy, we inform you about the collection, processing and use of your personal data collected by Claudia&Julia through the use of this website.

Data controller of your data:

Claudia&Julia (We Love Cooking SL)
08242 Manresa, Spain
Phone: 935484798
Contact email:
privacidad@claudiaandjulia.com

 

1. What information do we collect?

When you visit our site we collect information about the pages you visit, information from your browser or the links that referred you to our website. This information is anonymous and is used statistically to improve the operation of our store and to analyze the results of the marketing actions we carry out.

In addition, our site uses cookies to ensure the proper functioning of the store (for example, to keep your products in the cart) and also to show you content and ads related to your activity in our store. You can find more details about cookies in section 5 of our privacy policy.

If you choose to sign up for our newsletter, we will store your email address to send you promotions and updates from the store and our blog.

When you make a purchase or attempt to make a purchase, we collect your name, phone number, address and the payment information you provide so we can process your order (process the payment, ship the goods and issue the invoice).

Finally, your contact details (email or phone) allow us to communicate with you to inform you of the order status, any incidents or to get your feedback on the purchased products.

 

2. Do we share your personal data with other companies?

We know your personal data belongs to you, so we will never sell or share it with any company for any reason other than the express purpose of providing you our services or processing your order.

We also use third-party services to analyze how our website works or to analyze the results of our advertising campaigns. These data are anonymous and are used statistically. You can find more details in sections 3 and 4 of our privacy policy.

2.1. Financed transactions

If you choose to finance your purchase, you agree that all your data will be fully transferred to the financial institution from the moment you initiate the contracting of the deferred payment service at the time of choosing the payment method. This acceptance extends to third parties that need to access the files for the proper fulfillment of the contract.

 

3. Cookies

3.1. What are cookies?

Cookies are small text files that are stored on your device when you browse the Internet. Cookies are present on almost all websites and allow storing information about the products you have visited, usage statistics, links to social networks, access to user accounts, etc. They are also used to recognize a customer when they return to the store (so we can keep the products in your cart, for example).

3.2. What cookies does Claudia&Julia use?

Claudia&Julia uses technical, security and preference cookies inherent to our e-commerce platform, Shopify, to adapt to your browsing preferences and offer you a more comfortable and secure operation of our website (we remember your details in the cart, we keep your products in the cart, etc).

We also use advertising and analytics cookies provided by third parties for website analysis and to personalize advertising according to your interests. Compartimos información sobre el uso que haces de la tienda con nuestros partners de medios sociales de publicidad, de personalización y de análisis web:

  • Google Adwords and Google Analytics cookies as provided in their cookie policy.
  • Facebook cookies, as provided in their cookie policy.

3.3. Disable all cookies

If you prefer to disable cookies on your device, you can do so in your Internet browser settings. In some browsers you can set rules to manage cookies per website, which gives you more precise control over your privacy. This means you can disable cookies from all sites except those you trust.

You can find a quick guide to managing cookies for the most popular browsers at the following links:

 

4. How we protect your data

The personal data you provide when you place an order is stored in the database of our e-commerce platform. The platform we use, Shopify, is completely secure and complies with the Regulation (EU) 2016/679 of April 2016 (General Data Protection Regulation).

In addition, Claudia&Julia employees and the people involved in preparing orders are aware of their obligations regarding how we process our customers' personal data and their duty of confidentiality concerning that data.

 

5. Change of ownership

    In the event of an acquisition, merger or any other cause that results in a change of ownership of the website and the database, you expressly consent to your registration data and information being transferred to the new owner, who may be domestic or foreign. When this occurs, Claudia&Julia will, in any case, fulfill the duty to inform the user in this regard.

     

    6. Your rights regarding the information we send you or the data we store

    If you are subscribed to our newsletter, you can unsubscribe at any time via the link that we always include in the newsletters, by calling us, by writing to tienda@claudiaandjulia.com or by using the chat on our website.

    You can also contact us to access, modify or delete your personal data at any time.