Privacy Policy
At Claudia&Julia we value your trust and know how important your personal data is. For this reason, we are committed to:
- Not sharing your data with third-party companies for any reason other than the express purpose of providing our services or managing your order.
- Not sending you our newsletter if we do not have your permission. In addition, you can unsubscribe at any time using the link we always include in the newsletters, by calling us or writing to tienda@claudiaandjulia.com.
- Respond as quickly as possible to any question, a request to unsubscribe from our newsletter, or changes to your personal data.
Contact details:
Claudia&Julia (We Love Cooking SLU)
08242 Manresa, Spain
Phone: 935484798
Contact email:
privacidad@claudiaandjulia.com
1. What information do we collect?
When you visit our website, we collect information about the pages you visit, information from your browser, or the links that brought you to our site. This information is anonymous and is used statistically to improve how our store works and analyze the results of the marketing actions we carry out.
In addition, our website uses cookies to ensure the store works properly (for example, keeping your products in the cart) and also to show you content and ads related to your activity in our store.
If you decide to subscribe to our newsletter, we will store your email address to send you promotions and updates from the store and our blog.
When you make a purchase or try to make a purchase, we collect your name, phone number, address, and the payment information you provide so we can process your order (process the payment, send the goods, and issue the invoice).
Finally, your contact details (email or phone) allow us to get in touch with you to inform you about the status of your order, any incident, or to learn your opinion about the products purchased.
2. Do we share your data with other companies?
We know that your personal data belongs to you, so we will never sell or share it with any company for any reason other than the express purpose of providing our services or managing your order.
We also use third-party services to analyze how our website works or to analyze the results of our advertising campaigns. This data is anonymous and is used statistically.
3. How we protect your data
The personal data you provide when you place an order is stored in the database of our e-commerce platform. The platform we use, Shopify, is completely secure and complies with the regulations of the General Data Protection Regulation of April 2016.
When you register as a customer or join our loyalty program, Club Cocotte, your data is processed by the platform LoyaltyLion. LoyaltyLion Ltd. maintains the highest standards of security and data protection to comply with all data protection regulations in the EU.
On the other hand, Claudia&Julia employees and the people involved in preparing orders are aware of their obligations regarding how we handle our customers' personal data and their duty of confidentiality regarding that data.
4. Your rights regarding the information we send you or the data we store
If you are subscribed to our newsletter or registered with Club Cocotte, you can unsubscribe at any time using the link we always include in the newsletters, by calling us, writing to tienda@claudiaandjulia.com, or using the chat on our website.
You can also contact us at any time to access, change, or delete your personal data.
5. Cookies at Claudia&Julia
Claudia&Julia uses first-party and third-party cookies to ensure the store works properly (for example, keeping your products in the cart) and also to show you content and ads related to your activity in our store. You can find out more about cookies at the Claudia&Julia cookies page.
