CLAUDIA&JULIA LOYALTY PROGRAM

Club Cocotte

IMPORTANT NOTICE: Club Cocotte will close on September 15!

You can earn points until August 25, but Club Cocotte will no longer be available as of September 15.

We encourage you to redeem your accumulated points for discount codes now. The discount codes you generate do not have an expiration date (you will be able to use them in the future with no time limit), but you must redeem the points for codes and copy and save them before September 15.

Frequently asked questions

How can I join?

To join the Claudia&Julia Points program you only need to register as a customer here. If you already have a Claudia&Julia account, you will automatically become part of the Points program.

How can I earn points?

It's very easy! To get started, by creating an account, following us on Instagam and Facebook, subscribing to our Newsletter… Recommending friends and making purchases. These points will be reflected in your account, and you'll be able to move up levels.

How can I view my points balance?

You can check your points balance in your online store profile.

How can I spend my points?

You can spend your points on discounts to shop at Claudia&Julia. Remember that the points you earn on the same purchase will be valid for your next purchase.

Do the points expire?

Yes, from the moment you earn the points you have up to 6 months to spend them.

How can I move to the next level?

To advance to the next level you can do so based on the purchases you’ve made on claudiaandjulia.com in the last 12 months. As you progress through levels, your benefits and rewards increase.

Is there a limit to the points I can earn?

No, there is no limit to points. The more purchases and actions you make, the more points you will earn. But remember, to be able to redeem the points there is a minimum purchase, and the points expire 6 months after they are earned.

To spend 500 points, a minimum purchase of 50€ is required; to spend 1000 points, a minimum purchase of 100€; to spend 1500 points, a minimum purchase of 150€; and to spend 2000 points, a minimum purchase of 200€.

How long will I remain at this level?

You will have the benefits of your level for 12 months. Levels are measured based on the number of euros spent on the website in the last 12 months.

How do referral points work?

You can recommend Claudia&Julia's store to a friend, family member, or acquaintance. It's very simple! Just copy the referral link in your profile, and the person you recommend will use that same link to make the purchase. If they end up buying a product, you both earn 500 points.

How do I exit the program?

If you no longer want to be part of the Claudi&Julia points program and earn points on each of your purchases, you can contact our customer service by sending an email to tienda@claudiaandjulia.com and we will unsubscribe you.

What happens if I use a reward and then return that order, do I get my points back?

Once you have made a purchase, the points you earn from that purchase will remain pending for 15 days. If you return the purchase, you will get back the points you spent on that purchase, and the points that were generated for you will disappear. Your points will return to the same balance you had before starting that purchase.

If you make a return after those 15 days, your points will also revert to their previous state: the spent points will be returned to you, and the generated points will be removed.