How to shop at Claudia&Julia
How long will my order take to arrive?
Orders in mainland Spain are delivered within 1 or 2 business days if you choose home delivery.
Orders received Monday to Thursday before 16:00 are prepared the same day and delivered the next day or within two days (provided both are business days). Orders placed Monday to Thursday after 16:00 are prepared the following day and delivered within two or three business days (for example, if you place an order on Tuesday at 19:00, we would dispatch it on Wednesday and you would receive it on Thursday or Friday).
Please note that we do not prepare or deliver orders on weekends and public holidays and that orders to the Balearic Islands may take 4 or 5 days.
Orders outside Spain are delivered in 3-5 business days.
And orders to the Canary Islands can take from 7 to 14 days.
How much is shipping?
Delivery in Mainland Spain and Portugal is free for orders over 35 euros. For orders that do not exceed that amount, the shipping cost is 4,50 euros.
Delivery to the Balearic Islands is free for orders over 45 euros. For orders that do not exceed that amount, the shipping cost is 5,90 euros.
Cash on delivery delivery has a cost of 2,5 euros.
Delivery to the rest of Europe has a cost according to the following rate:
- Germany (8,90€)
- EU Zone 1 (9,90€) → Austria, Belgium, Czech Republic, Denmark, France, Italy, Luxembourg, Netherlands and Poland.
- EU Zone 2 (14,90€) → Bulgaria, Croatia, Estonia, Hungary, Greece, Ireland, Latvia, Lithuania, Romania, Slovakia and Slovenia.
- EU Zone 3 (24,90€) → Sweden and Finland.
For international orders cash on delivery is not accepted.
Shipping of bulky products.
On our website, we have some bulky products such as ovens, large barbecues and some kitchen robots which can be seen here.
For bulky products, we offer free shipping within Mainland Spain, the Balearic Islands and Portugal.
We do not ship bulky products to the Canary Islands.
The shipping costs for bulky products to other destinations are as follows:
- Germany: (19,99€)
- EU Zone 1: (24,99€) → Austria, Belgium, Czech Republic, Denmark, France, Italy, Luxembourg, Netherlands and Poland
- EU Zone 2: (34,99€) → Bulgaria, Croatia, Estonia, Hungary, Greece, Ireland, Latvia, Lithuania, Romania, Slovakia and Slovenia
- EU Zone 3: (49,99€) → Sweden and Finland
Can I receive my order in the Balearic Islands, Canary Islands, Ceuta and Melilla?
You can place the order without problem through our website for the Balearic Islands. If the delivery is to the Canary Islands, you must contact us once the order has been placed, as the VAT refund must be processed (shipping will already be excluded, but not the products). Please note that shipping to the Canary Islands has a cost of 19,90€ and the DUA is borne by the customer; it usually amounts to around 26€, but will depend on the goods. We do not handle this cost; it is managed directly with the carrier.Delivery time may vary from 7 to 14 days.
For now we cannot ship to Ceuta or Melilla.
Can I receive an order outside of Spain?
We can send your order to Germany, Austria, Belgium, Bulgaria, Czech Republic, Croatia, Denmark, Estonia, Slovakia, Slovenia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania and Sweden. If you reside in another country and want to place an order, you can contact us to see if it is possible.
Can I specify a time slot when the order will be delivered?
Unfortunately we cannot offer this service at the moment. However, if you want us to give any additional instructions to the carrier or you want to pick up your order at a specific agency you can call 935 953 729 and we will do everything we can to help you.
What happens if I am not at home at the time of delivery?
If the carrier cannot find anyone at the time of delivery, they will leave a notice so you can call and arrange a convenient time for delivery.
How can I pay for my order?
You can pay with your credit or debit card, Paypal, Bizum, by bank transfer and cash on delivery (only for orders up to 1000 euros).
If you wish to finance your purchase, you can choose Sequra to pay comfortably interest-free or with a small cost and terms up to 24 months.
Cash on delivery delivery has a cost of 2,5 euros.
Is it safe to buy at Claudia & Julia?
Yes. Claudia&Julia uses one of the most popular e-commerce platforms to ensure that your personal data and credit card will be completely secure. In addition, it guarantees full buyer protection, since we as sellers do not have access to your banking details.
How can I make a return from Mainland Spain and the Balearic Islands?
If you change your mind, you can return purchased products at any time provided they have not been used and you keep all original packaging. If you wish to return a product, you can call 935 953 729 or send us an email to tienda@claudiaandjulia.com and we will inform you of the steps to follow.
Returns from the Canary Islands have a cost and this will be reflected in the returns portal. We offer two options to return the package: you can take it to a nearby drop-off point or hand it to the carrier at the address you provide us.
The returned product must be handed to the carrier inside another standard box (either the Claudia&Julia box in which it arrived or another, but the product cannot be handed directly to the carrier).
If this is not done, we will not be able to accept the return and we will send back the item(s) that do not meet the above conditions. The costs of this shipment will be borne by the customer.
After receiving your return and when the warehouse gives us the OK, we will refund the returned products (excluding shipping costs) as soon as possible (in any case, within 14 calendar days). Refunds are made using the same payment method used at the time of purchase, or you can also choose to receive the refund as a gift card to use in our store.
How can I make a return from the Canary Islands?
If you change your mind, you can return purchased products at any time provided they have not been used and you keep all original packaging. If you wish to return a product, you can call 935 953 729 or send us an email to tienda@claudiaandjulia.com and we will inform you of the steps to follow.
Returns from the Canary Islands have a cost and this will be reflected in the returns portal. We offer two options to return the package:you can take it to a nearby drop-off point or hand it to the carrier at the address you provide us.
The returned product must be handed to the carrier inside another standard box (either the Claudia&Julia box in which it arrived or another, but the product cannot be handed directly to the carrier).
If this is not done, we will not be able to accept the return and we will send back the item(s) that do not meet the above conditions. The costs of this shipment will be borne by the customer.
After receiving your return and when the warehouse gives us the OK, we will refund the returned products (excluding shipping costs) as soon as possible (in any case, within 14 calendar days).Refunds are made using the same payment method used at the time of purchase, or you can also choose to receive the refund as a gift card to use in our store.
How can I make a return from abroad?
If you change your mind, you can return purchased products at any time provided they have not been used and you keep all original packaging. If you wish to return a product, you can call 935 953 729 or send us an email to tienda@claudiaandjulia.com and we will inform you of the steps to follow.
Returns from abroad have a cost and this will be reflected in the returns portal. We offer two options to return the package:you can take it to a nearby drop-off point or hand it to the carrier at the address you provided us.
The returned product must be handed to the carrier inside another standard box (either the Claudia&Julia box in which it arrived or another, but the product cannot be handed directly to the carrier).
If this is not done, we will not be able to accept the return and we will send back the item(s) that do not meet the above conditions. The costs of this shipment will be borne by the customer.
After receiving your return and when the warehouse gives us the OK, we will refund the returned products (excluding shipping costs) as soon as possible (in any case, within 14 calendar days).Refunds are made using the same payment method used at the time of purchase, or you can also choose to receive the refund as a gift card to use in our store.
Claims and returns for defective products
In the case of a return due to a defect in the product, you must notify us within 14 days following the date of receipt to be able to claim it and arrange an exchange or return. You can contact 935 953 729 or by email, and we will indicate the steps to follow.
If any item is defective or damaged, you can submit a written claim to customer service at tienda@claudiaandjulia.com
For this we need:
-A description of the defect or how it originated;
-2-4 meaningful images showing the defect. The defect must be clearly visible on a screen.
Claudia and Julia will cover the return shipping costs for defective products.
Can I exchange any of the received products for others?
Currently, exchanges are handled as returns.
If you want to return a product, whether because the size was not as expected or because you prefer another color or product. The first step will be to process the return, provided the product is intact and with all original packaging undamaged (our customer service team will request a photo or video to verify this). Once this material arrives at our warehouse, we will inspect it and the refund will be processed within 14 days. If the product is not in the agreed condition, the amount cannot be refunded and the transport costs will be borne by the customer in order to retrieve the product again.
The new product can be purchased at any time by placing a new order. You can contact 935 953 729 or by email tienda@claudiaandjulia.com to carry out these procedures.
How does gift wrapping work?
At checkout, we offer an extra product which is individual gift wrapping.
This wrapping consists of green kraft paper (subject to change), with a white ribbon bow.
This wrapping costs 2,99€, and is individual for each product. If you want to wrap only 1 product, you must specify which one in the comments. If you want several products as gifts, you must add as many wrapping units as products you want.
*We reserve the right to cancel this service in cases where we cannot guarantee an optimal result, such as very large pieces, or sets consisting of more than one piece.
Right of withdrawal
Pursuant to Legislative Royal Decree 1/2007, article 71, and Law 3/2014 of 27 March, products purchased at Claudia&Julia may be returned and refunded within 14 calendar days without providing a reason. To exercise the right of withdrawal you can call us at 935 953 729 or send us an email to tienda@claudiaandjulia and we will inform you of the steps to follow.
Products paid for by credit card or Paypal will be refunded to the same payment account after receiving the product. Refunds are always made by bank transfer to the customer's account. The refund will be made as soon as possible (in any case, within 14 calendar days).
To exercise the right of withdrawal the following requirements must be met:
- The product must be in the same condition in which it was delivered and must retain its original packaging and labeling.
- The shipment must be made using the same box or packaging in which it was received to protect the product.
- If it is not possible to use the packaging in which it was delivered, the customer must protect the product so that it arrives with the greatest possible guarantees for inspection.
- The return must have been communicated or the package must include a copy of the delivery note or invoice issued inside the packaging, where the reason for the return is also explained.
If the reason for exercising the right of withdrawal is attributable to the store (the product is incorrect or incomplete, it is not what was ordered, etc.), the return amount will be refunded. If the reason is otherwise, the cost of return shipping will be borne by the customer.
